Privacy Policy

Privacy Policy for A&N UNDERFLOOR HEATING LIMITED – Underfloor Heating Installation Services

Last Updated: 01 04 2025

At A&N UNDERFLOOR HEATING LIMITED, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your personal data when you visit our website [yourwebsite.com] (the "Site") and use our underfloor heating installation services.

By using our Site and services, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following types of personal information when you use our Site or contact us for underfloor heating installation services:

Personal Identification Information: This includes your name, email address, phone number, and postal address, which you provide when requesting a quote, booking a service, or contacting us through the Site.
Project Information: This may include details about your property, the type of underfloor heating you are interested in, and any relevant measurements or specifications needed for installation.
Payment Information: If you make a purchase or payment for services, we may collect your payment details (e.g., bank card information). Note that payment details are processed securely through third-party payment providers.
Technical Information: We may automatically collect information about your device, including your IP address, browser type, operating system, and browsing behavior on our Site.
Usage Data: This includes information on how you interact with our website, including pages visited, time spent on each page, and actions taken on the site.

2. How We Use Your Information

We use the information we collect for the following purposes:

To provide and manage our services: We use your personal details and project information to prepare quotes, book installations, and deliver underfloor heating services.
To respond to inquiries: We use your contact details to respond to your inquiries, including providing quotes, answering questions, and addressing any concerns about our services.
To process payments: We use your payment information to process transactions related to our services.
To improve our website and services: We use your usage data and technical information to analyze how visitors interact with our website and make improvements.
To send marketing communications (if opted-in): With your consent, we may send you promotional materials, updates, or newsletters about our services. You can unsubscribe at any time.
To comply with legal obligations: We may use your personal data to comply with applicable legal or regulatory requirements.

3. Legal Basis for Processing Your Data

Under the UK General Data Protection Regulation (UK GDPR), we process your personal data based on the following legal grounds:

Consent: We may process your data where you have provided explicit consent (e.g., subscribing to our newsletter or agreeing to receive marketing communications).
Contractual Necessity: We process your data to fulfill our obligations in relation to our contracts with you, such as providing underfloor heating installation services or processing payments.
Legitimate Interests: We process your data based on our legitimate interests to improve our services and website.
Legal Obligation: We may process your data to comply with legal obligations, such as keeping financial records or complying with safety regulations.

4. Sharing Your Information

We do not sell or rent your personal data to third parties. However, we may share your information in the following circumstances:

Service Providers: We may share your information with third-party service providers who help us operate our website, process payments, or deliver services (e.g., payment processors, hosting services).
Legal Compliance: We may disclose your data if required to do so by law, regulation, or in response to a valid legal request (e.g., court order or government investigation).

5. Data Security

We take reasonable steps to protect your personal information from unauthorized access, alteration, or destruction. However, please note that no data transmission over the internet is completely secure, and while we strive to protect your personal data, we cannot guarantee its absolute security.

6. Retention of Your Data

We will retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including for legal, accounting, or reporting purposes.

7. Your Rights

Under the UK GDPR, you have the following rights concerning your personal data:

Right to Access: You can request a copy of the personal data we hold about you.
Right to Rectification: You can ask us to correct or update any inaccurate or incomplete information.
Right to Erasure: You can request that we delete your personal data in certain circumstances.
Right to Restrict Processing: You can request that we restrict the processing of your personal data in certain situations.
Right to Data Portability: You can request that we transfer your personal data to another service provider in a structured, commonly used format.
Right to Object: You can object to the processing of your personal data in certain cases, including direct marketing.

If you wish to exercise any of these rights, please contact us at [email address] or [phone number].

8. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our website. Cookies are small text files stored on your device that help us remember your preferences and track usage patterns. You can manage cookie settings through your browser, but please note that disabling cookies may affect the functionality of some parts of the Site.
For more information, please refer to our [Cookie Policy].

9. Links to Third-Party Websites

Our website may contain links to third-party websites for additional information or resources. We are not responsible for the privacy practices or content of these external websites. Please review their privacy policies before sharing any personal information with them.

10. Children's Privacy

Our website and services are not intended for children under the age of 13. We do not knowingly collect personal data from children under 13. If we learn that we have inadvertently collected personal data from a child, we will take steps to delete the information as soon as possible.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. Any updates will be posted on this page, and the "Last Updated" date will be revised. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal data.